Refund policy

Returns & Refunds

Lunavienne
Christian Hermes
Berliner Straße 35, 66849 Landstuhl, Germany
Email: info@lunavienne.com
Phone: +49 6734712803

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@lunavienne.com is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A sauna that has been assembled and wired in, or an outdoor cabin anchored into the ground, cannot be returned under the right of withdrawal. The direct cost of returning a heavy sauna is borne by the customer unless the item arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Natural characteristics of sauna timber — small cracks, knots, resin and colour change with heat — are not defects. Wear and consumable parts such as heater elements, infrared emitters, lamps and sauna stones wear with use and are stocked as spares.