Shipping policy

Shipping

Lunavienne
Christian Hermes
Berliner Straße 35, 66849 Landstuhl, Germany
Email: info@lunavienne.com
Phone: +49 6734712803

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Cabins and sauna houses

Saunas are heavy and ship on a pallet, often in several packages. Delivery is kerbside: the carrier brings the pallet to the nearest accessible hard standing, not into the finished position. Larger outdoor cabins and sauna houses weigh several hundred kilograms — have a way to move the packages and tell us before ordering if access is tight.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.