Terms of service

Terms of Sale

Lunavienne
Christian Hermes
Berliner Straße 35, 66849 Landstuhl, Germany
Email: info@lunavienne.com
Phone: +49 6734712803

Scope

These terms apply to all orders placed through this store.

Contract

The presentation of goods is not a binding offer. By placing an order you make a binding offer; the contract is concluded when we confirm the order or dispatch the goods.

Prices and payment

All prices are final prices in euro; shipping is added at checkout. Payment is due on ordering. Goods are dispatched from Germany.

What we sell

We sell home saunas and sauna accessories — infrared cabins, traditional stone-heater saunas, combined cabins and outdoor barrel and panorama saunas, together with buckets, stones, heaters' spares and care items. Capacity, wood, heater type and the electrical supply are stated on each listing for domestic use.

Installation and safe use

A home sauna runs hot. Electric stone heaters and infrared emitters are powered from a 230 V or 400 V supply (stated per model); a hard-wired heater must be connected by a qualified electrician to the correct circuit and residual-current protection. CE marked. Follow the manual for wall clearances, ventilation and the maximum stone load, never cover the heater or dry textiles on it, and keep the cabin clear while it heats. A sauna is not a medical device — if you are pregnant or have a heart condition or other health concern, speak to your doctor before use, and never use a sauna under the influence of alcohol.

Retention of title

The goods remain our property until paid for in full.

Right of withdrawal and warranty

Consumers have a 14-day right of withdrawal and the statutory warranty; see the Refund Policy.

Applicable law

German law applies. For consumers this does not affect the mandatory protection of the law of their country of residence.